Warranty
Product Warranty
Thank you for purchasing from BitSeedSafe.eu. We are committed to providing you with high-quality products and excellent customer service. This document outlines the terms and conditions of our product warranty.
Warranty Period
All products sold by BitSeedSafe.eu are covered by a 24 month warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use.
What is Covered
This warranty covers:
- Defects in materials.
- Defects in workmanship.
- Malfunctions that occur during normal use.
What is Not Covered
This warranty does not cover:
- Damage caused by misuse, abuse, or neglect.
- Damage caused by unauthorized repairs or modifications.
- Normal wear and tear.
- Consumable parts, such as batteries, unless a defect in materials or workmanship exists.
- Products purchased from unauthorized resellers.
How to Claim Warranty
To claim warranty service, please follow these steps:
- Contact our customer support team with your order number and a detailed description of the issue.
- Our customer support team will provide you with instructions on how to return the product.
- You will be responsible for the return shipping costs.
- Upon receipt of the returned product, we will inspect it and determine if the issue is covered by the warranty.
- If the issue is covered by the warranty, we will repair or replace the product at our discretion.
- If the product is no longer available, we may offer a comparable replacement or a refund.
Your Legal Rights
This warranty is in addition to your legal rights under the EU Consumer Rights Directive. Your statutory rights are not affected by this warranty. For more information on your consumer rights, please visit the European Commission website.
Contact Us
If you have any questions about our product warranty, please contact us.
Governing Law
This warranty shall be governed by and construed in accordance with the laws of Czechia.